Privacy Policy

1. Overview

OMNYSYNC ("we", "our", or "us") is committed to protecting your privacy and personal data. This Privacy Policy outlines our practices regarding data collection, usage, and disclosure when you interact with our website (omnysync.com), software applications, AI automation agents, and related consulting services.

2. Information We Collect

We may collect information you provide directly to us, including:

• Contact Information: Name, business email address, phone number, and company name when submitting inquiries or booking calls.
• Project & Operational Data: Technical requirements, workflow details, and CRM connection parameters provided during client scoping and project delivery.
• Usage & Device Information: Anonymized analytical data, including IP address, browser type, operating system, and interaction metrics to optimize performance.

3. How We Use Your Information

Your information is used strictly to provide, improve, and secure our services, specifically to:

• Deliver custom AI agents, voice receptionists, ERP systems, and web applications.
• Schedule scoping consultations and respond to technical customer inquiries.
• Maintain site security, detect unauthorized access, and ensure reliable server uptime.
• Comply with applicable legal, statutory, and contractual requirements.

4. AI Agents & Data Privacy

When building AI voice receptionists and SMS automations for our clients, customer conversation logs and telecommunications metadata are processed through strict, encrypted API pipelines. We do not sell conversation transcripts, nor do we use proprietary client data to train foundational third-party public models.

5. Data Retention & Security

We implement industry-standard encryption, SSL/TLS protocols, and secure cloud infrastructure to protect your personal and operational data. We retain data only as long as necessary to fulfill project requirements or legal obligations.

6. Contact Us

If you have any questions or requests regarding this Privacy Policy, please reach out to us directly at omnysyncc@gmail.com or book a consultation at cal.com/omnysync.